MEND

Booking & Cancellation

• •24-hour cancellation policy applies
• •Advance booking recommended
• •Credit card may be required to secure booking
• •No-show may incur a fee
• •Group bookings subject to availability

Health & Safety

• •Health questionnaire may be required
• •Advise of medical conditions prior to treatment
• •Pregnancy-safe options available—please inform staff
• •Notify us of allergies or sensitivities
• •Age restrictions may apply to certain facilities

Arrival & Etiquette

• •Arrive 15 minutes before your appointment
• •Quiet relaxation areas—please keep voices low
• •Phones on silent in spa areas
• •We recommend leaving valuables at home
• •Late arrival may reduce treatment time

Facilities & Usage

• •Robes & towels provided for spa use
• •Shower before entering pools & thermal areas
• •Alcohol consumption may be restricted
• •Outside food & drink not permitted
• •Time limits may apply during peak hours

Contact Information